Delivery Manager

Responsibilities:
 

• Lead and oversee the delivery of Enterprise Transformation initiatives — spanning enterprise platform implementations (CRM, ERP, HRIS, Contact Centre) and automation & AI (RPA, Conversational AI, Agentic AI, AI-Driven Analytics & Insights) — ensuring milestones, budgets, and quality targets are achieved
• Proven success managing cross-regional teams and onshore-offshore delivery models
• Coordinate day-to-day execution between India-based delivery teams and UK-based stakeholders
• Drive governance by maintaining RAID logs, reporting packs, delivery trackers, and action plans
• Align delivery outcomes with client goals as part of Org’s Client-Side Partner Framework
• Identify and raise delivery risks early; lead mitigation efforts
• Manage internal and external stakeholders to maintain alignment, transparency, and accountability
• Support continuous improvement of delivery processes and standards across the offshore function
• Champion knowledge sharing, quality assurance, and cross-team collaboration
• Experience with multiple technology platforms (e.g., D365, SAP, Workday, Oracle)
• Proficiency in governance frameworks, issue/risk tracking, and delivery assurance

AreaDescriptionProject Delivery OversightLead cross-border delivery of Enterprise Transformation initiatives, spanning platform implementations (CRM, ERP, HRIS, Contact Centre) and automation/AI solutions (RPA, Conversational AI, Agentic AI, AI-Driven Analytics). Drive high-quality execution across global teamsGovernance & ReportingImplement delivery governance aligned to client expectations. Track progress, manage risks, and support transparent reporting.Team ManagementManage and mentor the India-based delivery team including solution architects, technical consultants, and business analysts. Foster a high-performance and accountable culture.Global Stakeholder CoordinationServe as the key coordination point between India delivery and UK/European leadership. Build trust through clear, proactive communication.
 Client-Side Partner RoleParticipate in client-side governance activities to challenge assumptions, identify risks, and drive value. Ensure decision-making aligns with strategic outcomes.Quality & AssuranceEnforce delivery quality, structured testing, and consistent handover processes across the global delivery model.Process OptimisationDrive continuous improvement in offshore delivery processes, tooling, and collaboration practices.