Client Relationship Manager - Healthcare

Morgan McKinley is seeking an experienced and driven Client Relationship Manager to join our high-performing Healthcare division. This is a business development-focused role within the healthcare sector, offering the opportunity to partner with some of Ireland’s largest and most dynamic organisations.

We’re looking for someone with a strong track record in business development within healthcare or related sectors, combined with a solid understanding of recruitment delivery or account management. You will act as a key point of contact for clients, ensuring excellence in service delivery and forging long-term strategic partnerships.

Key Responsibilities:
Client Relationship & Account Management

• Serve as the primary Account Manager for key healthcare clients.
   
• Lead on business development activities, identifying and securing new client partnerships in the healthcare sector.
   
• Provide strategic guidance and support to internal consultants and managers working on key accounts.
   
• Oversee delivery against agreed SLAs and KPIs; proactively address any underperformance.
   
• Conduct regular account review meetings, promoting collaboration and transparency.
   
• Maintain strong visibility across assigned accounts and serve as the go-to contact for client needs and escalations.
   
• Promote compliance with all regulatory and contractual obligations.
   

Service Delivery Oversight

• Conduct weekly service reviews with delivery teams to ensure alignment with client expectations.
   
• Anticipate and prepare for upcoming hiring needs to ensure swift delivery when roles go live.
   
• Drive high-quality service standards that exceed client and candidate expectations.
   
• Act quickly to resolve issues in line with client SLAs.
   
• Support client branding initiatives and PR opportunities as directed by senior leadership.
   

Process Improvement & Administration

• Ensure all client-related data is accurate through regular quality audits.
   
• Monitor and enforce adherence to all contractual terms (rates, rebates, tenure, etc.).
   
• Partner with the compliance team to guarantee timely completion of onboarding checks.
   
• Ensure internal teams uphold company policies, procedures, and ethical standards.
   

About You

• Proven business development experience within the healthcare sector is essential.
   
• Experience in recruitment delivery or account management is highly desirable.
   
• Strong stakeholder engagement and relationship-building skills.
   
• Excellent organisational, communication, and problem-solving abilities.
   
• Able to thrive in a fast-paced, target-driven environment.
   
• Passion for delivering exceptional client service and continuously improving performance.

If you're a commercially minded professional with a strong background in healthcare and a passion for building impactful client relationships, we’d love to hear from you.

Our Values and Culture
Our Culture & Values
At the heart of our "Go Beyond" culture are core values include:

• We Succeed Together
• We Simplify the Complex
• We Go Beyond

We are committed to fostering a diverse, inclusive, and supportive workplace, where every team member can thrive. To discuss this opportunity further, please apply now or get in touch with - Lisa O’Connor -Senior Talent Acquisition Specialist.