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Account Manager

Ian Kinsella

Job Summary

  • Toronto
  • Permanent
  • Ref ID: TACAAM003
  • Dec 14, 2021
  • Competitive

Morgan McKinley North America is looking to grow our recruitment team in Toronto. In Canada, we plan on growing the team to 20 - 30 people by the end of 2022.

We have built our business in Canada on offering exceptional customer experiences. So what on earth does that actually mean? It means we care. We understand that changing jobs is a big deal and a life changing experience and we treat it that way. We understand that hiring someone into your business is a big deal and can impact the culture massively.  
We are looking for someone who is looking to join a progressive recruitment business. We are very customer orientated and pride ourselves on our quality not quantity approach.
What sets us apart? Our culture! We realise that people need flexibility, training and opportunity and we think we offer all 3 and more.
Our goal is to build a world class team that is committed, hard working and ambitious.

The role of the Account Manager will help drive the business strategy forward capitalising on current markets and developing new markets building and nurturing client relationships throughout North America. As a Client Account Manager with Morgan McKinley you will be responsible for developing and nurturing relationships within a range of clients across the US and Canada. Building relationships with key stakeholders, maintaining a positive 'can-do' attitude and being persistent in delivering a world-class service. The core responsibility of this role is to identify, own and nurture a portfolio of clients focusing on best in class customer service, driving revenue and customer success. This is achieved through lead conversion, understanding customer' challenges and providing tailored solutions by delivering strategic resourcing advice.


  • Working closely with the dedicated Recruitment Team converting fully qualified leads into potential opportunities
  • Identify new sales opportunities through research and networking using best in class CRMs at your disposal
  • Network with and nurture potential and existing hiring managers within current client base
  • Account management of Key accounts ensuring customer satisfaction through formal and informal engagements on a monthly, quarterly and yearly basis
  • Generate and qualify recruitment assignments with new and existing clients
  • Work closely with the team to present flexible recruitment solutions to meet client needs
  • Negotiating and agreeing terms of business with clients



  • Previous Recruitment, Account Management or Business Development experience
  • B2B sales experience working with medium to large enterprises or Recruitment Experience with a strong business development background
  • Ability to build trust and drive executive level conversations with clients
  • Effective at prioritizing tasks and time management
  • Strong communication, presentation and documentation skills
  • Collaborative approach with an ability to work in a close-knit team environment
  • Identify and leverage trends within different industries
  • Strong critical thinking, analytical skills with a proactive mind-set
  • Ability to effectively prioritize tasks and manage time, even under high-pressure situation


This is an exciting time to join Morgan McKinley to play a key role taking the North American division to the next level delivering top talent across Canada and the US

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Ian Kinsella