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Client Services Specialist

Michelle Donohoe

Job Summary

  • Dublin
  • Permanent
  • Ref ID: TACSSD1021
  • Oct 05, 2021
  • Competitive

Morgan McKinley is looking for a Client Services Specialist to join our Foreign Direct Investment (FDI) division in Dublin.

The role of the Client Services Specialist is to manage a portfolio of FDI clients and collaborate with our teams and stakeholders internally to ensure strong service delivery to these clients. Our Account Manager will play a key role in supporting performance and accountability from the operations teams delivering to these accounts.

Relationship Management

  • Act as Account Manager for a group of assigned organisations
  • Provide advice and support to Morgan McKinley Managers & Consultants delivering to these accounts
  • Ensure everyone working on the account has a good understanding of how the account is run and what is expected of them
  • Make changes to this team if needed and communicate to relevant managers any underperformance
  • Build a comprehensive information library on client
  • Map contacts for each clients
  • Run regular account manager meetings to ensure communication of any changes and that any problems are acknowledged and addressed
  • Be accountable for compliance
  • Full understanding of the technologies the vendor utilises.
  • Motivate consultants to work on the account
  • Ensure your profile is high on the account and everyone knows you are the person to liaise with

Service Delivery and Relationship Building

  • Ensure that weekly in depth job & service reviews are carried out with Account Teams
  • Be fully aware of the detailed SLA's in place by client to ensure we
    deliver in-line with those expectations
  • Aim to have advanced information on pending roles to ensure our
    delivery teams are prepared as and when the position 'goes live'
  • Ensure that team delivers a service that meets and exceeds the
    expectations of our clients and candidates
  • Resolve any issues in line with agreed SLA
  • Participate in strategic PR activities as guided by your Manager

Administration and process improvement

  • Ensure all contractual terms including rates, tenure reductions, rebates etc are adhered to
  • Ensure all on-boarding checks are completed working in conjunction with compliance team
  • Ensure team are complying with policies, procedures and ethics
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Michelle Donohoe