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Contractor Experience Specialist

Michelle Donohoe

Job Summary

  • Cork
  • Permanent
  • Ref ID: TA111904
  • Nov 21, 2019
  • Competitive

At Morgan McKinley, our clear goal is to provide our contractors with the best contracting experience in the Irish market.

Quite simply, this means that from the moment someone accepts an offer of a contract position, right through to when they start contracting with our client and for the duration of their assignment, they will receive a best-in-class service from our dedicated Contractor Experience Team, who will be there for them every step of the way.

The role of a Contractor Experience Specialist is to act as a dedicated Relationship Manager who will be 100% accountable for service delivery to our contractors nationally for the duration of their assignments with Morgan McKinley.

You will provide a seamless, efficient and comprehensive on-boarding service so before our contractors start their assignments they know what to expect and they feel optimally prepared for starting the role. Responsible for managing and coordinating the Administration for all temporary assignments and acting as an SME for all clients assigned to you.

ROLES / RESPONSIBILITIES:

* Managing the relationships between Morgan McKinley Temps & Contractors and providing a best in class experience for these workers

* Responsible for all aspects of the on-boarding process of Morgan McKinley contractors including but not limited to:

  • Managing and coordinating the administration of all temporary placements and extensions.
  • Liaising with the client if we require additional information to enable us to process the placement
  • Lead Morgan McKinley contact for all queries from Temps/Contractors relating to onboarding issues and subsequent queries through the duration of their assignments.
  • Liaising with the candidate to ensure they return all necessary compliance forms in a timely fashion, if applicable.
  • Providing the candidate with information on the use of our internal system for contract acceptance and explaining how to submit their time sheets weekly/monthly
  • Administering all placements/extensions on our internal system and uploading of any required documentation to the client's system if applicable.
  • Additional ad hoc duties as they arise

SKILLS / EXPERIENCE:

* Third level Qualification

* Previous experience working in a demanding professional environment

* Excellent communication and high attention to detail

* Strong interpersonal skills

* Excellent ability to prioritise and multi task

* Proven time management and organisational skill

PERSON PROFILE

We are looking for a professional, energetic person with a positive can do attitude, proven track record of relationship management/customer service and strong organisational skills, who is self-motivated with a strong attention to detail. In return, you will be offered a genuine opportunity to build a successful and rewarding career, be part of a great team and will have fun along the way!

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Consultant Profile

Michelle Donohoe