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Contractor Experience Specialist

Michelle Donohoe

Job Summary

  • Cork
  • Permanent
  • Ref ID: TA061901
  • Jun 14, 2019
  • Competitive

Morgan McKinley are a professional staffing and talent management company with over 700 employees in 10 countries. At Morgan McKinley we offer individuals with talent, passion and integrity genuinely world-class careers. We enjoy a strong company culture, which is built on high trust, substantial reward, professionalism and a complete commitment to success.

We are looking for a Contractor Experience Specialist or an experienced professional who is considering a career change to join our Cork office.

As a global professional recruitment consultancy, Morgan McKinley connects specialist talent with leading employers across multiple industries and disciplines.

We have established ourselves as a preferred supplier to many of the major players in our specialist sectors, as well as with thousands of smaller local employers. Today, a worldwide network of offices and an international candidate management system offers our clients and candidates the best talent and opportunities from all corners of the globe.

Job Description:

We take our Contractor's experience with us very seriously.

At Morgan McKinley, our clear goal is to provide our contractors with the best contracting experience in the Irish market.

Quite simply, this means that from the moment someone accepts an offer of a contract position, right through to when they start contracting with our client and for the duration of their assignment, they will receive a best-in-class service from our dedicated Contractor Experience Team, who will be there for them every step of the way.

The role of a Contractor Experience Specialist is to act as a dedicated Relationship Manager who will be 100% accountable for service delivery to all of your assigned contractors nationally for the duration of their assignments with Morgan McKinley.

You will provide a seamless, efficient and comprehensive on-boarding service so before our contractors start their assignments they know what to expect and they feel optimally prepared for starting the role.

You will be responsible for providing a responsive and efficient resolution to any queries you may receive, and you will ask for feedback from our contractors and check that we are getting it just right.

Responsible for managing and coordinating the Administration for all temporary assignments and acting as an SME for all clients assigned to you.

Roles / Responsibilities:

  • Managing the relationships between Morgan McKinley Temps & Contractors and providing a best in class experience for these workers, whilst keeping Morgan McKinley consultants updated at all times.
  • Liaising with internal teams within our Finance Department and ensuring best practices are followed at all times.
  • Responsible for all aspects of the on-boarding process of Morgan McKinley contractors including but not limited to:
    • Managing and coordinating the administration of all temporary placements and extensions.
    • Liaising with the client if we require additional information to enable us to process the placement
    • Lead Morgan McKinley contact for all queries from Temps/Contractors relating to onboarding issues and subsequent queries through the duration of their assignments.
    • Liaising with the candidate to ensure they return all necessary compliance forms in a timely fashion, if applicable.
    • Providing the candidate with information on the use of our internal system for contract acceptance and explaining how to submit their time sheets weekly/monthly
    • Providing the candidate with information on the use of the client's system for uploading time sheets where applicable.
    • Administering all placements/extensions on our internal system and uploading of any required documentation to the client's system if applicable.
    • Additional ad hoc duties as they arise

Skills / Experience:

  • Third level Qualification
  • Proven track-record of working in a demanding professional environment
  • Excellent communication and influencing skills
  • Strong interpersonal skills
  • Excellent ability to prioritise and multi task
  • Proven relationship building skills
  • Proven time management and organisational skills

Person Profile

We are looking for a professional, ambitious, energetic person with a positive can do attitude, proven track record of relationship management /Customer Service and strong organisational skills, who is self-motivated and proactive with a strong attention to detail and is highly solutions orientated and committed to excelling in a service capacity.

In return, you will be offered a genuine opportunity to build a successful and rewarding career, be part of a great team and will have fun along the way!

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Consultant Profile

Michelle Donohoe